For Managed Service Providers
Bench and resource management for managed service providers.
Every engineer, every contract, every client margin in one live record. Find the right engineer for an open requirement in seconds. See roll-offs early enough to act on them. Answer any question about the firm, from the systems you already run.
An MSP P&L is 80% engineers. Lumiere is your engine.
The model lives on two numbers, engineers billing to active clients, and what each client relationship is worth. Tracking them across several systems is a known challenge in the industry. Lumiere gives every leader in the firm a live view of both, plus the tools to act on what they see.
Built for every seat on the management team.
Managing Director
Pull the Finance and Bench reports and your firm's position is clear. Margin by client, total bench cost by day, and the renewal simulation showing exposure before a contract conversation starts. Ask Lumiere Live anything you would otherwise email three people to find out.
Head of Operations
The Resources report shows every engineer without an active client assignment. When a requirement comes in, AI Matching searches your whole engineer pool and returns ranked results with match scores in seconds. No email chain required.
Finance Lead
Daily margin by client, updated continuously from the live record. Bench cost broken down by business unit and in total. The numbers you need on Thursday morning come from today, not last week's export.
Head of Sales
When a client sends a requirement, Team Builder assembles a proposed team from your live pool, ranked by fit, with availability and rates. The first MSP with a credible proposed team usually gets the work. Lumiere puts you there before competitors finish emailing practice leaders.
Talent / Hiring Lead
When a client requirement comes in, AI Matching scores your whole engineer pool against it in seconds. When no internal engineer fits, it drafts a job description in your firm's language. Incoming CVs are scored against the same dimensions, with transferable skills called out.
Speed to a credible team is the deciding factor
In MSP competitions, the firm that responds quickly is usually the one that wins. Team Builder returns a ranked team with scores, availability, and rates. Drop in the requirement or describe the engagement cogently. Gaps get a draft JD on your firm's templates, so you can go to market the same day rather than two days later.
The answer is in your data. Lumiere Live finds it in seconds.
Ask Lumiere Live instead of opening four spreadsheets. "Which engineers with Cisco certifications come off contract before the end of next month?" "Which clients have we staffed the most this year?" "How many engineers have been unassigned for more than ten days?" The answer comes from the live record, your HRIS, your contracts, your bench data, not from an export someone ran last Thursday.
Which engineers with Cisco certifications come off contract before the end of next month?
Which clients have we staffed the most this year?
How many engineers have been unassigned for more than ten days?
Find out which engineers your clients keep passing over.
The Requirements report tracks how many times each engineer has been shortlisted and selected for open roles over a defined period. An engineer who gets shortlisted repeatedly but never selected is a pattern worth knowing. Lumiere surfaces it. A spreadsheet does not.
