AI in IT Services

Every platform you run now offers to add an agent on top. On a foundation that works, that is powerful. On the stale systems most firms actually run, it just makes the guesswork faster, and far more confident.

AI is arriving across the systems that run services firms this year. Bolted onto records built to capture the past, it answers every live question, who to staff, where margin is leaking, what you can take on, with data that is already old.

For a century the resume was the best proxy we had for what someone could do. On a complex pursuit, that proxy has become both too slow and too wrong to win with.

The same technology is shrinking consulting headcount and growing consulting demand at once. Which side of that split a firm lands on is the whole question for the next few years.

IDC projects that ninety percent of organizations will face IT skills gaps by 2026, with a cost that runs into the trillions.

Outcome-based pricing is arriving in IT services from the top down. The firms that can price it are the ones that can see their own utilization.

AI will have major effects on the consulting industry