AI is arriving across the systems that run services firms this year. Bolted onto records built to capture the past, it answers every live question, who to staff, where margin is leaking, what you can take on, with data that is already old.

For a century the resume was the best proxy we had for what someone could do. On a complex pursuit, that proxy has become both too slow and too wrong to win with.

IDC projects that ninety percent of organizations will face IT skills gaps by 2026, with a cost that runs into the trillions.